Have a Question?
We answered the most common questions below.
You will see % completed at the top of the navigation guide.
It's the percentage of lessons where the student has clicked Complete & Continue in the Course Player to mark the lesson complete.
It's the percentage of lessons that the student has navigated to within the course.
While in the course, double check the navigation guide to make sure your progress is showing as 100%. If a lesson isn't at 100%, you need to go through the lesson again and make sure you click the "Complete and Continue" button near the bottom.
When the course is 100% complete, a pop up will appear saying "Get My Certificate". Clicking on this button will take you to a page where you can download your certificate. You can also access all your certificates in your profile under enrollments.
This is a rare bug that happens sometimes at random. If you're unable to view or download your certificate, please reach out to [email protected] and someone will send you a copy of your certificate.
Sometimes the training slides or a video won't load. Try the below before reaching out to [email protected].
We read all the emails sent to [email protected] and will continue updating the FAQ section with questions. Below is a PDF download showing how to navigate the Learning Center.